14-Day RMA Window
All requests for returns or quality claims must be formally submitted within 14 calendar days of order delivery. Items returned without prior studio authorization will not be processed.
Customer Care & Trade Terms
Returns & Exchanges Policy
- 14 DaysRMA Notice Period
- QC CheckedBatch Inspection
- 100% UnopenedResale Condition
- Global TradeB2B Logistics Standard
Quality Guarantee & Terms
Standardized Return & Exchange Framework
At Simply Gilded, over a decade of design expertise and paper-craft manufacturing guides every roll of foil washi tape, PET decorative tape, and planner sticker set produced in our studio. We maintain rigorous batch quality control, checking adhesive strength, foil stamping alignment, and core consistency before shipment.
We want every retailer, commercial distributor, and retail customer to be fully satisfied with their order. If an issue arises with your order, our customer support protocol provides clear, transparent procedures for return authorization, freight accountability, and order resolution.
Original Condition
Refunds are contingent upon product inspection. Returned merchandise must be completely unopened, unused, and retained inside its original factory shrink-wrap and protective packaging.
Freight Terms
Outbound shipping fees are non-refundable and will be deducted from approved returns. Return shipping costs are the purchaser's responsibility unless a product manufacturing defect is verified.
Terms & Conditions
Detailed Return Guidelines & Exceptions
1. Address Accuracy & Reshipment Fees
Buyers are required to verify complete shipping address details prior to order confirmation. If an order is returned to our fulfillment warehouse due to incorrect delivery details entered during checkout, reshipment can be arranged at the customer's expense, provided stock remains available.
2. Direct Exchange Policy
We do not offer direct item-for-item exchanges due to limited release quantities and rotating batch inventory. If a different design, width, or product collection is required, eligible unopened items should be returned for a store credit or refund, followed by placing a new order.
3. Warehouse Closeouts & Final Sale Items
Products purchased during Warehouse Closeout Sales, Dollar Deco Days, clearance promotions, or as part of limited mystery grab bags are classified as Final Sale. These items are strictly non-refundable and exempt from standard return terms.
4. Defective or Damaged Freight Claims
In the rare event of transit damage or manufacturing defects, notify our care team within 14 days of receipt with high-resolution photos and batch codes. Confirmed defective items will be replaced promptly or fully refunded, including applicable freight fees.
5. European Union (EU) Statutory Withdrawal Rights
Pursuant to EU consumer protection laws, buyers located within the European Union maintain the legal right to cancel their purchase agreement within 14 days of delivery. European buyers seeking to initiate a formal contract withdrawal may request our standardized withdrawal form through customer support.
Standard Operating Procedure
How To Request A Return (RMA)
Follow our structured process to ensure quick inspection and refund handling.
Step 1: Submit Claim
Contact support within 14 days of receipt. Provide your original order number, product SKU numbers, and reason for return.
Step 2: Studio Approval
Upon review, our team issues an official RMA authorization number along with precise return warehouse instructions.
Step 3: Quality Check & Refund
Once returned goods pass our physical unopened inspection, refunds are processed to your original payment method within 3 business days.
At A Glance
Policy Summary Matrix
| Authorization Window | 14 Calendar Days from delivery date |
|---|---|
| Eligible Item State | Unopened, factory-sealed, unused resalable condition |
| Outbound Shipping Fee | Non-refundable (deducted from net refund) |
| Return Shipping Fee | Buyer responsibility (except verified defect claims) |
| Exempt / Final Sale Goods | Clearance items, closeout sales, mystery boxes |
| Response SLA | 1 to 2 business days for inquiry processing |
Helpful Answers
Frequently Asked Questions
Customers and wholesale partners must contact our customer service team within 14 calendar days of item receipt to initiate a Return Merchandise Authorization (RMA) or submit a claim for damaged goods.
Original shipping costs are non-refundable. For standardized returns, outbound shipping fees are deducted from the total refund amount, and return freight is borne by the customer unless the returned batch is verified as defective.
To be eligible for a refund, products must be returned in their original, unopened, and resalable packaging with all factory shrink-wrap, labels, and protective seals fully intact.
All warehouse clearance sales, closeout deals, limited-run mystery boxes, and custom bulk production runs are final sale. No refunds or exchanges are granted for these items.
EU customers retain statutory rights to withdraw from their purchase contract within 14 days under applicable consumer trade directives. Formal requests can be submitted via our official withdrawal declaration workflow.
Need Assistance?
Contact Our Customer Support Team
If you have specific questions about an order, batch delivery, or return authorization, our dedicated care team is ready to assist you. All inquiries receive a personal response within 1-2 business days.